Hands-on Training: Set Up Salesforce Knowledge

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Knowledge is power! Salesforce Knowledge allows users or customers to quickly search your knowledge base for relevant answers. In this hands-on session, you’ll learn how to configure your knowledge base from the ground up and participate in a straightforward article management process. You should be an experienced administrator who has a solid understanding of managing users, profiles, and page layouts to successfully participate in this session.


Amul Baranwal says:


Kim Morris says:

Does articles support other languages – Like Korean (special characters)
and Japanese?

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