IntelliResponse – Web Self Service Overview: Insurance Industry (Knowledge Management Solutions)

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Insurance customers — across every age and demographic — increasingly prefer to use the internet and mobile devices for their insurance needs. These same customers now demand the ability to self-serve while online, to get instant, approved answers to their real-time questions. The IntelliResponse Answer Suite makes this possible.

About IntelliResponse Systems (http://www.intelliresponse.com)
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions. The company’s Answer Suite technology is an award-winning On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer – regardless of the hundreds of ways the question may be asked.

With more than 500 live customer-facing implementations answering 90 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

With the IntelliResponse Answer Suite, your company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.

Contact:
Tim Peters
Head of Digital Strategy
IntelliResponse Systems Inc.
416-214-9337 Ext. 271
tim.peters@intelliresponse.com

Address:
IntelliResponse Systems Inc.
425 Adelaide Street West, Suite 200
Toronto, ON, Canada M5V 3C1
http://www.intelliresponse.com

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