ITIL Life Cycle Interactions| Service Knowledge Management| What is SKMS

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Transcript for Life Cycle Interactions:

Now, let’s understand how do these Lifecycle phases interact?
The graphic illustrates how the service lifecycle is initiated from a change in requirements in the business
These requirements are identified and agreed within the Service Strategy stage within a Service Level Package, also called SLP and a defined set of business outcomes.
This passes to the Service Design stage where a service solution is produced together with a Service Design Package, also called, SDP containing everything necessary to take this service through the remaining stages of the lifecycle.
The SDP passes to the Service Transition stage, where the service is evaluated, tested and validated, the Service Knowledge Management System, also called, SKMS is updated, and the service is transitioned into the live environment, where it enters the Service Operation stage.
Wherever possible, Continual Service Improvement identifies opportunities for the improvement of weaknesses or failures anywhere within any of the lifecycle stages.
We will come back to the words, SLP, SDP and SKMS all over again in their respective chapters. So if you are not 100% sure…no need to worry. We will talk about a lot later.
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