Agenda Introductions – Jonty Pearce, Editor, Call Centre Helper 10 Signs you need Knowledge Management in the Contact Centre – Dennis Fois, Director, eGain Knowledge Management in today’s customer service environment – Martin Hill-Wilson, Director, [More]
Complete video at: Wolfram Alpha executive director Luc Barthelet discusses how the search engine differs from Google. Barthelet compares Wolfram Alpha’s knowledge-based system to interacting with the computer from Star Trek. —– The Ideas [More]
Video from the iSchool’s Information Night held in November 2011 at the Faculty of Information (iSchool at Toronto), University of Toronto. Individual faculty members outline the various paths/programs students may specialize in the Master of [More]
Peter Davis from Cadre explains Performance Support
Verleihung des eLearning Awards auf der didacta 2013 in der Kategorie KNOWLEDGE MANAGEMENT für das Siegerprojekt “Industry Learning Program”. Chefredakteur Frank Siepmann im Gespräch mit der Verantwortlichen des Siegerprojektes Susanne Hoppe, Know How! AG.
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This is the 3 minute trailer for a 30 video supported the sales conversations around Alphaport’s new knowledge management services. circa: 2008
An introduction to Knowledge Management – this video is part 1 of 10 in a series on Knowledge Management at a Regenesys Master of Business Administration level. For more videos like these visit and [More]
Knowledge Centered Support ( KCS ) is a holistic knowledge management framework, with; • knowledge management processes and • knowledge management procedures • knowledge management governance • knowledge management growth phase KCS gives clear instructions [More]