Knowledge Management Resources

Agenda Introductions – Jonty Pearce, Editor, Call Centre Helper 10 Signs you need Knowledge Management in the Contact Centre – Dennis Fois, Director, eGain Knowledge Management in today’s customer service environment – Martin Hill-Wilson, Director, [More]

Complete video at: http://fora.tv/conference/ideas_economy_information Wolfram Alpha executive director Luc Barthelet discusses how the search engine differs from Google. Barthelet compares Wolfram Alpha’s knowledge-based system to interacting with the computer from Star Trek. —– The Ideas [More]

Video from the iSchool’s Information Night held in November 2011 at the Faculty of Information (iSchool at Toronto), University of Toronto. Individual faculty members outline the various paths/programs students may specialize in the Master of [More]

Peter Davis from Cadre explains Performance Support

Verleihung des eLearning Awards auf der didacta 2013 in der Kategorie KNOWLEDGE MANAGEMENT für das Siegerprojekt “Industry Learning Program”. http://www.elearning-journal.de Chefredakteur Frank Siepmann im Gespräch mit der Verantwortlichen des Siegerprojektes Susanne Hoppe, Know How! AG.

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This is the 3 minute trailer for a 30 video supported the sales conversations around Alphaport’s new knowledge management services. circa: 2008

An introduction to Knowledge Management – this video is part 1 of 10 in a series on Knowledge Management at a Regenesys Master of Business Administration level. For more videos like these visit http://www.regenesys.net and [More]

Knowledge Centered Support ( KCS ) is a holistic knowledge management framework, with; • knowledge management processes and • knowledge management procedures • knowledge management governance • knowledge management growth phase KCS gives clear instructions [More]