http://www.astutesolutions.com/realdialog.php – Today’s consumers’ expectations are high. You are expected to have a presence on Facebook 24 hours a day to provide service, information, and to simply engage. While you want to build brand loyalty, [More]
Would your customers get the same answer if they asked two different contact center agents the same question? Would your agent’s response be the same as the information posted on your website, mobile app, or [More]