– Today’s consumers’ expectations are high. You are expected to have a presence on Facebook 24 hours a day to provide service, information, and to simply engage. While you want to build brand loyalty, [More] -Traditional web self-service solutions place the burden of hunting down information on the customer’s shoulder. Too many of these solutions only present long list of links, FAQs or documents to sift through. This means [More] -The list of contact center service inhibitors is extensive: agent turnover, ever-changing product information, limited training resources, disparate systems…it goes on. These challenges prevent your agents from consistently delivering high-quality experiences. And they prevent [More]