Implementing a Complete Knowledge Management Framework in Arab Countries
Live webinar recorded on August 15, 2012; presented by Roger East of RightStar Systems
Live webinar recorded on August 15, 2012; presented by Roger East of RightStar Systems
Presentation by Mohan Gopalakrishnan, Associate Professor, Department of Supply Chain Management, W. P. Carey School of Business, Arizona State University, US (wpcarey.asu.edu), on Knowledge Management in TCM, At the Cost Congress 2009, December 17, 2009, [More]
Would your customers get the same answer if they asked two different contact center agents the same question? Would your agent’s response be the same as the information posted on your website, mobile app, or [More]
Live webinar recorded on August 15, 2012; presented by Roger East of RightStar Systems