http://www.astutesolutions.com/solutions-web-self-service.php -Traditional web self-service solutions place the burden of hunting down information on the customer’s shoulder. Too many of these solutions only present long list of links, FAQs or documents to sift through. This means [More]
Insurance customers — across every age and demographic — increasingly prefer to use the internet and mobile devices for their insurance needs. These same customers now demand the ability to self-serve while online, to get [More]
Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through how Parature is able to help organizations answer user questions with [More]
About The IntelliResponse Answer Suite When customers today want answers, there’s one place they go to first — online. Today’s customers now prefer to serve themselves online versus calling your company to speak with agents. [More]
The IntelliResponse Answer Suite When customers today want answers, there’s one place they go to first — online. Today’s customers now prefer to serve themselves online versus calling your company to speak with agents. Today, [More]
Financial Services customers — across every age and demographic — increasingly prefer to use the internet and mobile devices for their banking, credit card and insurance needs. These same customers now demand the ability to [More]
Knowledgebase for the employee in the Self Service Portal