http://www.astutesolutions.com/solutions-web-self-service.php -Traditional web self-service solutions place the burden of hunting down information on the customer’s shoulder. Too many of these solutions only present long list of links, FAQs or documents to sift through. This means [More]
HP Service Manager 9.40 overview of Knowledge Management
Insurance customers — across every age and demographic — increasingly prefer to use the internet and mobile devices for their insurance needs. These same customers now demand the ability to self-serve while online, to get [More]
www.epcgroup.net | sharepoint@epcgroup.net | Phone: (888) 381-9725 * SharePoint Server 2013, SharePoint Server 2010, and SharePoint 2007: Review, Architecture Development, Planning, Configuration & Implementations, Upgrades, Global Initiatives, Training, and Post Go-live Support with Extensive Knowledge [More]
livepro is a customer service knowledge management software solution. It empowers your team to provide your customers outstanding service. It instantly turns your team in to subject matter experts and you can relax knowing your [More]
Simplilearn Solutions (http://www.simplilearn.com) provides IT Infrastructure LIbrary (ITIL) Certification Exam Preparation through a blended learning model of classroom training and online learning. Simplilearn Solutions is an APMG -UK accredited training organisation for providing ITIL V3 [More]
Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through how Parature is able to help organizations answer user questions with [More]
Before Knowledge Management technology, Knowledge Management concepts need to be understood. This class provides a working definition of both Knowledge and Knowledge Management as well as key perspectives on how to view Knowledge so that [More]
About The IntelliResponse Answer Suite When customers today want answers, there’s one place they go to first — online. Today’s customers now prefer to serve themselves online versus calling your company to speak with agents. [More]
This video gives a brief overview of HP’s Service Anywhere’s Knowledge Management capabilities. Note the Hot Topic Analytics and Proactive suggestions. Please also see our other videos in this series for more information!
Understand the general Salesforce Knowledge Management process. This video is from a webinar provided by MB&A of as part of training on knowledge management within the Salesforce Service Cloud. (www.mbaoutcome.com)