The Knowledge Management Dilemma: Virtual Agents for Facebook

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Close – Today’s consumers’ expectations are high. You are expected to have a presence on Facebook 24 hours a day to provide service, information, and to simply engage. While you want to build brand loyalty, increase satisfaction and mitigate risk, this can put a strain on your resources, causing you to allocate even more to this new service channel.

Explore a virtual agent solution for your Facebook page which allows you to provide 24×7 services to consumers via this social media channel without allocating additional resources.


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