The Knowledge Management Dilemma: Web Self Service

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Close -Traditional web self-service solutions place the burden of hunting down information on the customer’s shoulder. Too many of these solutions only present long list of links, FAQs or documents to sift through. This means that the user’s issue often goes unresolved, or they contact your call center because they could not locate the information they needed on the website.

Offering specific, accurate and correct responses to consumer questions with 99 percent accuracy, the Astute Solutions Knowledge Management solution assists your customers like an expert customer service representative. Watch and explore the customer self–service solutions from Astute Solutions.


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