Top Knowledge Management Trends of 2014

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During this high-impact 30-minute recorded webinar, TSIA’s John Ragsdale and Coveo’s Louis Têtu explain the top trends that are shaping the knowledge management revolution. Citing real-world examples and success stories, they discuss:

– How predictive & contextual intelligence can increase the value of KM for knowledge workers, service agents, and customers.
– Why automated expertise finding has become a business-critical KM feature.
– Why mobile & social are demanding a new approach to KM.

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